COVID-19 Service Provider Update
April 17, 2020
As the COVID-19 situation continues to evolve, we are committed to keeping you informed. You will find the most recent updates highlighted below. 
Update to applicant screening questions
We continue to evaluate our process and practices around COVID-19. We are updating the applicant screening questions during the paramedical scheduling appointment and confirmation processes for life insurance exams as outlined below. These changes will be implemented next week. 

  • Have you been diagnosed with COVID-19?
  • In the last 14 days have you exhibited symptoms of COVID-19, including fever, respiratory distress, or the loss of your sense of smell or test; alternatively, have you  had close (within 6 feet) prolonged (10 minutes or more) contact with someone who has?
  • In the last 14 days have you traveled in violation of any federal, state or local guidance or orders, or had close contact with an individual who has?
  • Our medical professionals are required to wear full personal protective equipment including face shields and we recommend you also wear a face mask if possible. During the medical exam our phlebotomist will be in close proximity to you to complete the specimen collection. Are you comfortable scheduling your appointment at this time?*
If an applicant answers yes to any of the first three questions, or states they do not feel comfortable proceeding with the exam, he or she will be directed to delay scheduling the appointment for 14 days from diagnosis, contact or date of travel, and advised to contact their insurance company.  
Additional state closings
We continue to update our website with the most up-to-date state closings. Please note, stay at home restrictions may have impacted our examiner network and mobile appointment availability in certain areas. Please continue to contact your local branch office for coverage inquires.
ExamOne COVID-19 resources:

Thank you for your continued partnership. If you have any questions regarding the above solutions, please reach out to your Strategic Account Executive or local sales representative.